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Delivery Time

• Order Processing: 2-5 Business Days.
• Express Shipping Time (DHL): 6-8 Business Days.
• Standard Shipping Time: 7-20 Business Days.
• 7-15 Days：United States, Canada, United Kingdom, Mexico, Netherlands,Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore
• 10-20 Days：Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan

Let me explain why it shows that it has been shipped but the logistics information has not been updated yet.

1. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. . The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

If after this time you still can’t track your order, please contact us in following ways:
E-mail: [email protected]

Please check your address on your confirmation email which is sent after purchase.

• If the product has not been shipped, don’t worry, please send us the correct address as soon as possible so that it can be changed.
• If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.

Please contact us by email: [email protected] within 24 hours of placing your order.

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email.

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Artemis Merlin has no control over the tax rates of different countries. Sales tax is automatically applied to your Artemis Merlin order in accordance with individual state codes and regulations.

Delivery Time

• Order Processing: 2-5 Business Days.
• Express Shipping Time (DHL): 6-8 Business Days.
• Standard Shipping Time: 7-20 Business Days.

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.