Privacy Policy

Introduction:

Here we describe what personal data is collected and processed when you use our website. This privacy (or confidentiality) policy also explains how your data is used, shared and protected, your options and rights, and how to contact us about your data.

Cookies:

A HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies are a commonly used and reliable mechanism that allows websites to remember stateful information (such as items added in the shopping cart in an online store etc.) or to record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past etc.). They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords, and credit-card numbers.

Subject to your consent, we use cookies and similar technology to improve your browsing experience on our website. When connecting to the  artemismerlin.com website, or any of our associated online services, cookies are installed to help our website operate correctly on your receiving terminal (computer, tablet, smartphone, etc.) and on the browser you are using, subject to User Cookie preferences, which you may modified at any time.

 

Your Personal Data:

In order to place an order on our website, create a customer account, contact us or subscribe to our newsletter and other general marketing activities, you provide us with the following data points:

Your identity and contact details: your first name, surname, the language in which and country from which you are contacting us, as well as your email address, postal address, delivery address and telephone number.

Bank and payment details: your bank details (please note that all payment transactions are encrypted by the receiving bank. We do not store card numbers), information about your purchases, orders, returns etc.

Additional personal data: You may also provide us with other personal information such as your date of birth, gender etc. We alone collect and store this additional data and use it in our analyses to improve our services.

When we ask you to enter your personal data to access a feature, certain fields are mandatory as we require this data in order to grant you access to this feature (e.g. to deliver a parcel we need your postal address).

It is important that the personal data shared about you is correct and kept up-to-date. Please inform us of any change in such details.

We do not store any sensitive personal data and, as our website is not intended for children, we do not store any data regarding children.

Log-in, Geolocation & Browsing Data:

Your profile: if you open a customer account, you create a profile and log in each time you visit our website. In this case, data, including your customer username and password, recent purchases or preferences, will be saved.

Your personal preferences: this includes your wish list and marketing and cookie preferences.

Usage data: this data includes products and services that you have purchased from us and the way in which you use our website and applications.

Technical data: Including your IP address, search engine and version of it, location and time zone, browser extension, operating system and platform, as well as other technical data about the device you use to browse our website. Information about your visit, including URLs and your click path, from and on our website (including the date and time); the products you consult or searched for; page response times, downloading errors, time spent on the pages, interaction on the pages (such as clicks and mouse movements), the way in which you exit the pages. 

Data Collection:

Depending on the type of data we have access to about you, we may process it for the following purposes:

What data do we collect: uring registration on the website User enters his login, email and password (or with the User’s permission we get them (except password) automatically from social network – Facebook) with the help of which User registers on the website. Further while completing his profile User can specify his name, surname, location, date of birth, sex, add his photo and add other information which he considers necessary. If registration was made through the social network Facebook, User’s name, surname, gender, avatar and email address are got automatically if User granted us a permission to get them.

• The content, communications and other information you provide when you use the Service, including when you sign up for an account, create or share content, and message or communicate with others. This can include information in or about the content you provide (such as metadata), such as the location of a photo or the date a file was created. We are also collect your current location and your IP address.
• Content, communications and information that other people provide when they use the Service. This can include information about you, such as when they share or comment on a photo of you or send a message to you.
• All communications with other users of the Service.
• While using different website’s services User can mark the countries, cities and sights he has visited and add the places he wants to visit to his Wishlist.
• While using PRO features User can add the dates on which counties, cities and sights were visited.
• With User’s permission we can get additional data from Facebook (friends list, photos, etc.)

We collect data and process data when you:

• Register online via email or your Facebook account.
• Voluntarily complete profile.
• Add your visited places or places you wish to visit.
• Upload or import your photos.
• Give artemismerlin.com  permission to track your location or add your location yourself.
• Use or view our website.
• Use or view our website via your browser’s cookies.

artemismerlin.com may also receive your data indirectly from the following sources:

• Facebook Social Network when you sign up through it or give your permission to get additional data from it.

How can you delete your personal data from artemismerlin.com?

There are a few ways to delete your personal data from artemismerlin.com:

• You can click the link below to delete your own account
  (you have to be logged in on artemismerlin.com
  to get to your settings page)

  Delete Your Account

• By making the special request while deleting artemismerlin.com app on Facebook.
• You can also make a request to [email protected]

To manage your registration as a website user: if you wish to use our services, we need to process your data in order to identify you as a website user and allow you to access the various features and personalised services. You can delete your account at any time by contacting us.

To enter into a purchase agreement with you: your data is used to keep you updated regarding the status of your order, to prepare your order, accept your payment, give you access to after sales services or refund your order. It also allows us to inform you of any fraud against you or us during the purchase process. If we consider the action as fraudulent, this processing may allow us to block the transaction.

To respond to requests sent to customer services: In order to effectively and efficiently respond to a customer service service request we must collect certain data points, such as method of contact and name.

To improve our services: when using our website, you are informed that we process your browsing and purchase data for analytical and statistical purposes. This data allows us to better understand the way in which you use our website, in order to improve the user-friendliness and quality of our services.

For marketing purposes: if you have subscribed to our Newsletter, we process your data in order to manage your subscription and send you relevant information via email or SMS, based on the preferences you indicated. We can also contact you via push notifications if you have subscribed to this service. We need your consent for all direct marketing. You can also cancel your subscription for our communications at any time (for example to unsubscribe from the newsletter, simply click on the button “Click here to unsubscribe” found at the bottom of all of our newsletters and confirm cancellation of your subscription). If you agree to receive direct marketing content, whether via our newsletter or push notifications, we may use the information you have provided for the following purposes:

To share information: About our events, products, services or on-going offers.

To make recommendations: About certain products or services which may interest you.

For market research: In order to better understand your expectations concerning our products and the services proposed by our website.

Third Parties:

We may share your personal data with our third parties for the following reasons:

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Payment Services (like banks, PayPal, Stripe, etc.): In order to complete safe and secure payments.

Delivery companies: To deliver your order.

Credit and fraud prevention agencies: To carry out a credit check and confirm your identity.

Analysis software: Which allows us to process your data in order to optimize your purchase experience on our website.

We ask third parties to respect the security of your personal data, in accordance with the law. Third parties can only use your personal data in accordance with our instructions and not for their own purposes.

In relation to the services offered on our website, you may be contacted from the third parties with which we work.

Your Rights

Legal grounds:

The legal grounds in which we process your data is depends on the way in which you interact with our website.

When you purchase products from our website, we need your personal data to perform the contract between us. For example, we need your contact details to deliver your order.

Our processing is also based on other legal grounds such as your legitimate interests. We deem for example that it is in your interest that your identity cannot be used for fraudulent purposes, the people on our customer service team can have access to your order information to better help you, and we have a better understanding of your use of our website in order to improve the customer experience and services we propose.

We respect the importance given to consent in the new GDPR law.

Consent:

Your consent must be clearly and unequivocally given. That is why, when you agree to receive our communications (in particular via newsletters):

We explain how we will use your data and the type of communication you will receive.

You must tick a box confirming your consent to subscribe.

You can withdraw your consent at any time.

Should you wish to unsubscribe from our direct marketing via newsletter, you can do so at any time by clicking on the link at the bottom of each email. If you have a customer account on our website, you can also unsubscribe or change your preferences by logging in to your account.

Cookies (including those in advertising banners) require a specific cancellation of subscription. Please contact us for more information.

Right to access data: gives you to opportunity to receive a copy of the personal data we have concerning you.

Right to request rectification: gives you the opportunity to request the correction of incorrect personal data.

Right to request erasure of your personal data or “right to be forgotten”: gives you the means to request the erasure of your data.

Right to limit data processing: possibility to request that your personal data is no longer used in certain cases.

Right to object: possibility to object to use of your personal data. Irrespective of the purpose for which or legal grounds by virtue of which we process your data, you can therefore exercise your rights, at any time and without any cost, by sending us an email.

Please note, that for legal reasons we cannot always meet requests, which we will explain, after receiving your request. If you have a customer account, you can also change your personal details via your customer account by logging in using your email address and password.

 

Security:

If you created an account, you chose a password. You are responsible for keeping this password confidential. That is why we recommend choosing an effective password and not sharing it. We recommend that you only log in using secure networks, preferably private networks. Be aware of the risks of using public Wi-Fi networks.

If you receive an email claiming to be from Artemis Merlin asking you to provide personal details, please do not reply. Forward the email to us so we can take the necessary measures.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Storage:

We will store your data for as long as you remain a customer, but also afterwards, in order to answer all questions, respond to complaints, or maintain all necessary data in order to meet legal, accounting, or analytical requirements. We may also store your data for research purposes or statistical analysis. More specifically, in the context of a subscription to our newsletter, we will no longer contact you if you have not opened our newsletters for more than three years.

Any modification of this policy will be updated on this page, if appropriate, and you will be notified thereof by email.