Cancellations
Once an order is placed, it enters our processing queue immediately. Due to the speed and efficiency of our order preparation, we are unable to cancel orders once they have been confirmed. We appreciate your understanding and are dedicated to ensuring a quick and seamless delivery experience.
Non-personalized Returns
At Artemis Merlin, we strive to deliver inspiration and happiness with each and every order. If you are not happy with any non-personalized item you may return the item(s) to us within 30 days of your purchase. After 30 days, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Personalized Returns
Due to the customized nature of personalized items, we cannot offer returns. Your personalized jewelry is designed just for you! However, if there is a defect with your order we will replace it at no additional cost.
Of course, we strive for 100% customer satisfaction so if you are unhappy with a personalized item order we ask that you reach out to our customer service team ([email protected]) and we will work with you to make things right.
*Please note that once you order a personalized item we begin working on it right away so we cannot accept cancellations of personalized orders.
Return/Exchange Instructions
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 2 weeks for your account to be credited.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 2 weeks for your account to be credited.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Shipping
For any approved returns, Atemis Merlin will provide a shipping label via email. If you request a refund, you will be responsible for the cost of the label for your return. This cost will be deducted from your refund amount. If you request an exchange or store credit there will be no fee for the return. We don’t guarantee that we will receive your returned item.
Please be sure to keep the tracking number that is provided on your prepaid return label for tracking purposes.
If you choose to return and not utilize the Atemis Merlin shipping label, we are not responsible for lost or returned packages. We recommend that you insure and track your package for the full value of the contents.
