At Artemis Merlin, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
1. Does Artemis Merlin ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We’re sorry and will keep working on this.
- Bahamas
- Yemen
- Cuba
- Iran
- Sudan
- Syria
2. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays, and any unforeseen circumstances)
Delivery Time
- Order Processing: 2-5 Business Days.
- Express Shipping Time (Fedex / DHL ): 6-8 Business Days.
- Standard Shipping Time: 7-20 Business Days.
Wrong Shipping Information
- If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
- Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
- Contact us at [email protected]
- 7-15 Days：United States, Canada, United Kingdom, Mexico, Netherlands,Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore
- 10-20 Days：Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan
- Note:
1. Other countries not on the list, please see the actual payment page or contact our customer service.
2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.
3. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at [email protected]. We’ll either resent a new one to you or give you a full refund.
For help & inquiries, you can check the FAQ or please contact us in the following ways:
E-mail: [email protected]
